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Frequently Asked Questions

Have a question? Find the answer here, call us at 888-GINSYSTEM, or email help@GINsystem.com.

How do I contact GIN?

Call us at 888-GINSYSTEM, live chat at ginsystem.com M-F 10:00 a.m. – 6:00 p.m. EST or email help@ginsystem.com.

Why don’t I receive text messages?

Contact GIN at 888-GIN-SYSTEM (446-7978) or email us at help@GINsystem.com with your University, Organization, and phone number.

How do I log in?

To log in, simply enter your username and password into the green login area found at the top of this page.

What if I don’t know my username or password?

If your organziation has a national partnership, select your organization’s logo from the homepage to read login instructions specific to you.  If your chapter purchases GIN and you need login help (or if you’re not sure), click here to retrieve your login information using the forgot username/password linkgive us a call at 888-GIN-SYSTEM, start a live chat below, or email help@ginsystem.com. We’ll be glad to help!

How do I add members to my GINsystem?

That depends. There are two different ways to add members. You should ensure you have administrator status, then log in. Next, click “Manage Users” under the administrator menu, then (if this buttons is available) click “Add Users” at the top.  Follow the onscreen instructions (and call us if you need help)! If there is no “Add Users” button at the top of your screen, your members will use your organization-specific username and password to log in to GIN. GIN will automatically recognize their username and password and add them to your GINsystem.  New members typically create their organization username and password when they are added to their organization’s system following bid day/pledging.

Why don’t I receive emails?

If you aren’t receiving GINsystem emails, we recommend you first login to your system to ensure that your email address is correct. Once you’ve verified a correct email address, you’ll want to make sure that you are on the email list for the emails that have gone out. For example, if you missed an email that went to the “house residents” email group, you’ll want verify that your email is on the “house residents” list.  In addition to messages sent to email groups, you can also receive general messages sent to all members and notifications that your chapter may have elected to send for events or posted items. Again, you’ll want to make sure the notifications and messages you missed were sent to members with your access level (if a notification went to officers, you would need to have officer status in your GINsystem).  If you continue to have issues with emails, please contact help@ginsystem.com or call us at 888-GIN-System so we can troubleshoot.

How do I add events to my GINsystem?

First, you must have officer or administrator level access. Any administrator of your GINsystem can grant you this access under “Manage Users.” Next, click “Manage Events” under the officer menu. To add a new event, click the “Add Event” button at the top of the calendar. Delta Gamma members, please click here.

How do I create questions?

First, you must have officer or administrator level access. Any administrator of your GINsystem can grant you this access under “Manage Users.” Next, click “Manage Questions” under the officer menu. To add a new question, click the “Ask Question” button at the top of the page.

How do I edit my website?

Not all GINsystems have websites. If you’re not sure if you have a website, please check this list. To edit your website, you must have administrator level access. Any administrator of your GINsystem can grant you this access under “Manage Users.” Next, click “Manage External Website” under the administrator menu. Your content management system will appear. For more details, watch this quick tutorial.

I need my users to update their profile or answer a question. Can GINsystem make a pop-up reminder?

GINsystem already makes it easy to notify your members! Anytime you want to remind your users about their profile, questions, events—really, anything—you can send them an email, text, or push notification. Just go to Manage Emails and Texts under the Officers Menu and click on Send Email or Send SMS. Or you can click on the email or phone icon next to the specific group you wish to contact and message them that way.

What sort of training is available?

We offer weekly GINsystem online training for chapters, councils, and other organization members. During this training, we’ll walk through the features and benefits of the system and show you how to make GIN work with your group. The training is open to any GINsystem user and is great for new officers. Ready to sign up? Please note, if your national organization has an existing relationship with GIN, please click on your organization’s logo on the homepage to sign up for custom training.

How do I purchase the GINsystem?

Your chapter can try the GINsystem for free for a semester to see if it works for your chapter (no credit card, billing info, no obligation). After that, continue service for a low monthly fee that is based on the number of members in your chapter (new members and alumni are always included). We don’t have long-term contracts, and we bill once a semester to make it easy on you. We also lock in your pricing during your agreement–even if your chapter membership grows.  See our GINsystem page for more information and if you’re ready to start a free trial, contact us and we’ll set you up! If you are inquiring about partnering with GIN to bring our system to your national organization, contact us for more information on our flexible pricing and easy implementation. If your organization already has a partnership with the GINsystem, no further purchase or signup is necessary.

What are the GINsystem access levels?

Administrators: We recommend that you select 2-5 Administrators for your GINsystem. Administrators have access to all features of your GIN. For example, administrators can manage the chapter website and can edit the Site Settings page. Administrators also have the capability to change other members’ access levels, as well as all officer functions. Officers: The Officer access level is recommended for your Executive Board, Social Chair, T-shirt Chair, Family Weekend Chair, House Manager, etc. Officers have the same access to GIN as Members, but Officers can also post files, add public calendar events, ask questions, add email and text message groups, send emails and text messages, and post announcements. Don’t forget that you can change officer access levels at any time. For example, if a member gets elected into an officer position, you don’t have to add him or her to your GINsystem again; you can simply have an administrator to change his/her access level. No Special Access: The Normal level inside your GINsystem means that the user is either a Member, New Member, or Alumna and can view all of the information that officers and administrators post.  Note that the access level can only be updated in your GINsystem. Officer status with your national organization does not denote officer status in the GINsystem.

How do I grant administrator access or change access levels?

Administrators have the capability to change other members’ access levels. To change a member’s access level, visit the administrator menu and click “Manage Users.” Make changes to the appropriate member using the dropdown menu to the right of their name, then scroll to the bottom of the page and click “Save Changes.”

How do I remove users from my GINsystem?

That depends. There are two different ways to remove users. You should ensure you have administrator status, then log in. Next, click “Manage Users” under the administrator menu, then check if the “Add Users” button is available at the top. If it is, you can use the delete button to the right hand side of the user’s name. Follow the onscreen instructions (and call us if you need help)! If there is no “Add Users” button at the top, your member roster will need to be updated with your national organization.

Are you having a problem with your GINsystem?

You will need to make sure you have the most updated version of the GINsystem mobile app.